Insurance Letter Kerfuffle

(Before you even ask, yes, kerfuffle is a real word!)

Received a letter the other day from my insurance company (who shall remain nameless to protect innocent friends who work there) that required my “immediate” attention. I could either complete the questionnaire on the back of the form (pictured here) or go online and complete it there.

I chose to go online, of course, because a) my handwriting is terrible and darn near illegible and b) why waste a stamp on some stupid survey-ish thing? Boring.

But before I could even go online to answer the questions, I had to figure out WHAT this claim was about, and why all the fuss about it. On this letter, it gave the date of treatment (which was over 2 months ago – like I can remember anything from that long ago??), treatment by “NETWORK MEDICAL SUPPLY,” and a claim number. I had no idea if NETWORK MEDICAL SUPPLY was a generic name for something, or an actual provider I had received something from – it didn’t sound familiar. That was all the info. No dollar amount on the claim, no description of what it was for or anything else.

So, carving even more time out of my busy day, I went onto the insurance company’s website and tracked down the claim information. Turns out, it was for the recent order of my new Dexcom G4, which I haven’t even taken out of the box yet. (More on that some other time. I just don’t want to waste all the sensors I have for my old Dexcom, so I’m trying to use them up!)

Mystery solved, I went online to answer the questions, and was surprised that the online questions didn’t even match the hard copy questionnaire questions I was sent in the mail. Really? Inconsistency kind of annoys me, especially when medical health issues are concerned. The basic gist of what both questionnaires were trying to determine was, did I need this equipment due to an accident or injury, and was that injury caused by someone else they could hunt down for payment. They asked the exact same question about 3 different ways. I guess, trying to see if I answered it differently??

Obviously, my Type 1 diabetes was not caused by an accident/injury, so all those questions I answered completely and reasonably. But the funniest thing (to me) at the end was this question: “Do you blame anyone for causing this condition?”

My answer was: “No. I have Type 1 diabetes. Unless you want to blame the universe, or the virus that spurred it into occurring. It is what it is.”

I’m still a bit flabbergasted that no one figured out, before sending me this letter, that I was a Type 1 diabetic using a continuous glucose meter, and they had NO reason to send me the letter in the first place. Stupid-waste-of-time-kerfuffle.

4 thoughts on “Insurance Letter Kerfuffle

  1. Why should someone over there try to figure out that you have diabetes when they can just ask? (several different ways).

    Yes, that should be a rhetorical question, but sadly it’s not. I deal with these type of questions (with obvious answers) all the time in my professional life as well. It drives me absolutely crazy.

    • What kills me is, they have been my insurance company for YEARS, and pay for insulin, supplies, etc. And the letter itself was very demanding and “you MUST do this immediately.” They even call me periodically to ask if I want to join their diabetes management program to have a nurse call me. Is it not obvious?? Do warm bodies not work there? Sigh.

  2. lordy. it’s like they were dancing around what they really wanted to know until the end + then blurted out—just in the nick of time: “Do you blame anyone for causing this condition?”

    drrrrrrrrrrr

  3. I wonder how much mula is wasted with weird things like this. It’s like a computer spits these out without anyone doing a sanity check.

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